Under the General Data Protection Regulation (GDPR, 2018) you have several important rights. These include your rights to:
Request a copy of the information which we hold about you
Require us to correct any mistakes in your information which we hold about you
Require the erasure of personal information concerning you in certain situations
Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
Object at any time to processing of personal information concerning you for direct marketing
Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
Object in certain other situations to our continued processing of your personal information, and
Otherwise restrict our processing of your personal information in certain circumstances.
Further information on each of these rights is available from the Information Commissioner’s Office website. If you would like to exercise any of those rights, please contact us and let us know which right you are exercising. We may require proof of identity (Driving license, passport, utility bill for verification) before we can supply information. This is to prevent information from being provided to incorrect persons, this information must be requested in writing.
If you have any concerns about how your information is being handled please report them to the relevant agency where you reside. In the U.K. this is the Information Commissioners Office (ICO) who may be contacted at https://ico.org.uk/concerns or telephone 0303 123 1113.
How we handle/use your data:
Firstly we take handling your personal information very seriously, and comply with the guidelines set out by the ICO, and GDPR which is used across the EU and EAA (this includes the United Kingdom). As part of our business operation we need to take several pieces of personal information from you; this will include your name, payment details, billing and delivery address, email and contact phone number. Without these we would be unable to process and ship your order. We may also collect other information such as your date of birth, browsing activity (on our site) to help improve our sites functioning, feedback and comments on products, order history, engagement with competitions/campaigns. This information may be collected when you access the site, place an order, sign up to a mailing list, create an account, engage with our social media accounts, or face to face at a show. We do not knowingly collect or use information that relates to children.
Occasionally we may receive information about you from third parties who may have recommended our services.
As part of this data handling we may keep records of phone calls and emails for quality assurance, to drive continual improvements in how we operate and to meet our legal obligations, and to enable us to fulfil any requests you have made (i.e placing an order, requesting information from us, joining a mailing list etc.).
In accordance with these legal obligations we can only use and store your information if we have a genuine reason for doing so. This includes our requirement to comply with legal and regulatory obligations as set out by GDPR and ICO guidelines. We will not knowingly share your information with any third parties, however, if requested your information will be given to law enforcement or other official agencies/authorities where legally required to do so.
We will only keep your data for as long as is necessary, this is a maximum of 6 years for marketing purposes. After this point it will be anonymised or deleted. However you can request that your data is deleted/anonymised prior to this point, as stated in your rights outlines above.
We may share comments/feedback that you have submitted to us via email or social media accounts. This will include your First name and location (U.K, USA etc.) for the purposes of advertising on our website, social media accounts and newsletters.
On our website we may link to other websites, applications or social media pages which are owned/operated by other companies. These websites, applications or social media pages may also gather your information in accordance with their own separate privacy policies. If you would like more information on how the collect and use your information please read their privacy policies, and contact them if you have any concerns. We do not accept any responsibility or liability for the content of these websites, or any of their associated platforms for how they collect and use your information.
Cookies are a small text file which are downloaded onto your computer, tablet, or mobile phone to enable the feature mentioned above. The information gathered from cookies does not identify individuals, but allows us to view IP addresses to see where visitors to the site are located, and how the site is used.
Maintaining the security of you information is of paramount importance to us, so we take necessary steps to prevent your information from being accidentally lost or accessed by unauthorised persons and means. Access is limited to genuine business needs, unless it is requested by law enforcement agencies for an active investigation. The individuals processing your information (for postage/payment etc.) are only allowed to do so in an authorised manner, and are subject to a duty of confidentiality.
In order to be as sustainable as possible we Strive to find the most environmentally friendly options possible for all of our processes. As such we try to package our pickups with materials that are made mostly, if not entirely from recycled materials. This also means that you can then dispose of the packaging easily in your recycling waste. This is an ongoing process, so as we research more sustainable ways to operate and more sustainable options we will implement them on a rolling basis.
All my solder is lead free silver solder, I have found that this behaves and adheres similarly to leaded solder, but with the added bonus of no lead fumes (yes I use an extractor!), and reducing the amount of lead based waste I produce while doing repairs etc.
For further information about any of the terms and conditions, Privacy, Cookie, or sustainability policies please don't hesitate to contact me via contact us information.
Old Bones Pickups LTD is not affiliated with, or linked to any other guitar brand. Fender, Stratocaster, Telecaster, P bass, Jazz Bass, Gibson, Les Paul, SG, Firebird and any other guitar brand or company mentioned on this website are all registered trademarks of their respective owners.