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Terms & Conditions:

Unfortunately we've got to have some T's & C's, so here they are:

  • All work will be completed in the order it is received, small/quick jobs may be able to be undertaken sooner (i.e. wax potting etc.).

  • Turn around times can vary, but are typically between 10 - 15 working days depending on workload and supply levels of parts.

  • All warranties are to the original purchaser/owner only and last the lifetime of the product.

  • Warranties cover defects in workmanship and materials only. Accidental/deliberate damage is not covered by the warranty.

  • If you are not comfortable installing please get a tech to fit the pickup(s), damage through incorrect installation is not covered by the warranty.

  • If the pickup fails for any reason please return it for inspection. If it is due to a manufacturing issue it will be replaced for free.

  • Should a pickup fail please return it to me for inspection. If another technician attempts to repair it the warranty will be void and any work will be chargeable. 

  • Bespoke work will be subject to a 50% non-refundable restocking fee to cover any costs incurred.

  • Orders may be cancelled within 14 days of the item being received (unless it is a custom build). You then have 30 days to return it in an unused condition, in its original packaging. If it is used or not in its original packaging the return may be refused, or a £50 restocking fee may be deducted from the refund. If you need to cancel the order please give me as much notice as possible.

  • If you make a mistake with your order request, it's not a problem - just send an email with your order number and let us know what needs to be changed. On the basis the build hasn't started we can easily make any changes that are required.